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Safety-en

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<div class="text-right col-xs-12"><a href="/page/safety-en">english version</a> | <a href="/page/safety-it">versione italiana</a> | <a href="/page/safety-gr">&Epsilon;&lambda;&lambda;&eta;&nu;&iota;&kappa;ή έ&kappa;&delta;&omicron;&sigma;&eta;</a></div>
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<h2>Safety&nbsp;Update</h2>

<p>At 4moms, safety is our highest priority. We hold ourselves to the highest quality and safety standards so that you feel safe, secure, and confident in your decision to bring our products into your home. That&#39;s why we want to make you aware of a proactive safety measure that we&#39;re taking for our consumers.</p>

<p>4moms has become aware of a forthcoming update to the US ASTM Standard F2088, a voluntary standard with which the MamaRoo and RockaRoo products comply. This update will shorten the length for tethered straps under the seat of a baby swing or rocker, and so 4moms is taking this proactive step to ensure your product complies with the updated standard.</p>

<p>MamaRoo and RockaRoo products comply with all international safety standards including the current version of the ASTM F2088 standard. However, when the swing or rocker is not in use, the restraint straps can dangle below the seat and there is a risk that a crawling infant could become entangled in the straps. This could lead to a strangulation hazard. The strap fastener upgrade will remove this risk and ensure the products comply with the updated standard, in line with our commitment to you and your family.</p>

<p>If you currently own a MamaRoo Baby Swing or a RockaRoo rocker as per following model numbers, we kindly ask you to register and ask for the Strap Fastener Kit free of charge.</p>
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<div class="col-md-3 col-sm-6 col-xs-6 text-center"><img src="https://egress.storeden.net/gallery/62fcda1e5fb8e0f0523a5633" /> <b>MamaRoo<br />
Model 4M-005</b></div>

<div class="col-md-3 col-sm-6 col-xs-6 text-center"><img src="https://egress.storeden.net/gallery/62fcda1e00f22085be3b48be" /> <b>MamaRoo<br />
Model 1026</b></div>

<div class="col-md-3 col-sm-6 col-xs-6 text-center"><img src="https://egress.storeden.net/gallery/62fcdb0a5fb8e0395b3a5634" /> <b>MamaRoo<br />
Model 1037</b></div>

<div class="col-md-3 col-sm-6 col-xs-6 text-center"><img src="https://egress.storeden.net/gallery/62fcda1e00f220d2be3b48c1" /> <b>RockaRoo<br />
Model 4M-012</b></div>
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<h3>How to Locate Model Numbers</h3>

<p class="text-center">The Model Number is located on the bottom of the unit for both the MamaRoo and RockaRoo models.</p>
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<div class="col-sm-6 col-xs-12 text-center"><img src="https://egress.storeden.net/gallery/62fcb60200f220529b3b48b6" /> <b>MamaRoo</b>, model number location</div>

<div class="col-sm-6 col-xs-12 text-center"><img src="https://egress.storeden.net/gallery/62fcb604be7ea0486bee7b4f" /> <b>RockaRoo</b>, model number location</div>
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<h2>Request a Strap Fastener</h2>

<p>To order your FREE strap fastener, click on the here below and fill the form. We will send you the Strap Fastener with instruction info.</p>
<script type="text/javascript" src="https://form.jotform.com/jsform/222293919840361"></script></div>
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<h2>Strap Fastener Instruction</h2>

<p>If you have questions about how to attach the strap fastener to your MamaRoo or RockaRoo, see the below instruction manual or video for details</p>

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<div class="wrp"><b>MamaRoo</b>

<p>assembly instructions</p>

<div class="anchor-wrapper"><a href="https://www.youtube.com/watch?v=PgSi3WCrq0A" target="_blank">Video</a><a href="http://4moms.elevenbaby.it/cdn/dl_view.php/StrapFastener_Instructions_MamaRoo.pdf?documentID=62fcdff65fb8e05d833a5630" target="_blank">PDF</a></div>
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<div class="wrp"><b>RockaRoo</b>

<p>assembly instructions</p>

<div class="anchor-wrapper"><a href="https://www.youtube.com/watch?v=PgSi3WCrq0A" target="_blank">Video</a><a href="http://4moms.elevenbaby.it/cdn/dl_view.php/StrapFastener_Instructions_RockaRoo.pdf?documentID=62fce0005fb8e0657d3a5637" target="_blank">PDF</a></div>
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<h2>FAQs</h2>

<p>Have a question about this Safety update? Below you will find the FAQs.</p>
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<div class="fq"><b class="question collapsed" data-target="#r1" data-toggle="collapse">Which 4moms products are included in this upgrade action?</b>

<div class="collapse" data-parent="#faqs" id="r1">The MamaRoo Swing (models 4M-005, 1026, and 1037) and the RockaRoo Rocker (model number 4M-012) are eligible for a free upgrade.
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<div class="col-md-3 col-sm-6 col-xs-6 text-center"><img src="https://egress.storeden.net/gallery/62fcda1e5fb8e0f0523a5633" /> <b>MamaRoo<br />
Model 4M-005</b></div>

<div class="col-md-3 col-sm-6 col-xs-6 text-center"><img src="https://egress.storeden.net/gallery/62fcda1e00f22085be3b48be" /> <b>MamaRoo<br />
Model 1026</b></div>

<div class="col-md-3 col-sm-6 col-xs-6 text-center"><img src="https://egress.storeden.net/gallery/62fcdb0a5fb8e0395b3a5634" /> <b>MamaRoo<br />
Model 1037</b></div>

<div class="col-md-3 col-sm-6 col-xs-6 text-center"><img src="https://egress.storeden.net/gallery/62fcda1e00f220d2be3b48c1" /> <b>RockaRoo<br />
Model 4M-012</b></div>
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<div class="fq"><b class="question collapsed" data-target="#r2" data-toggle="collapse">How do I know if my MamaRoo or RockaRoo is eligible for a free strap fastener?</b>

<div class="collapse" data-parent="#faqs" id="r2">Your MamaRoo model number can be found embossed on the underside of the base. Models 4M-005, 1026, and 1037 are eligible for the upgrade.<br />
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All RockaRoo Rockers (model 4M-012) are eligible for the upgrade.</div>
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<div class="fq"><b class="question collapsed" data-target="#r3" data-toggle="collapse">Are other MamaRoo products affected by this upgrade action? </b>

<div class="collapse" data-parent="#faqs" id="r3">No, other MamaRoo products are not included.</div>
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<div class="fq"><b class="question collapsed" data-target="#r4" data-toggle="collapse">Is the MamaRoo Sleep Bassinet affected by this upgrade?</b>

<div class="collapse" data-parent="#faqs" id="r4">No, the MamaRoo Sleep Bassinet is not included in this upgrade.</div>
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<div class="fq"><b class="question collapsed" data-target="#r5" data-toggle="collapse">Why are you conducting this safety update?</b>

<div class="collapse" data-parent="#faqs" id="r5">When the swing or rocker is not in use, the restraint straps can dangle below the seat and crawling infants can become entangled in the straps. For this reason, we are encouraging all owners of the MamaRoo and RockaRoo models to participate in this safety update and request a strap fastener that will prevent the straps from dangling under the swing/rocker when not in use.</div>
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<div class="fq"><b class="question collapsed" data-target="#r6" data-toggle="collapse">Are stores still selling the affected MamaRoo and/or RockaRoos? </b>

<div class="collapse" data-parent="#faqs" id="r6">4moms is arranging for strap fasteners to be made available for existing stock. Where retail partners are selling affected products in the meantime, we are asking them to ensure they keep contact details for any consumers who them to be shipped a free strap fastener, when available.</div>
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<div class="fq"><b class="question collapsed" data-target="#r7" data-toggle="collapse">What if I bought my MamaRoo or RockaRoo secondhand?</b>

<div class="collapse" data-parent="#faqs" id="r7">If you purchased a MamaRoo or RockaRoo secondhand, we urge you to check to make sure the strap fastener solution we have developed has been installed. If not, to request a free strap fastener please feel the requested form.</div>
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<div class="fq"><b class="question collapsed" data-target="#r8" data-toggle="collapse">My MamaRoo and/or RockaRoo is affected, what do I do?</b>

<div class="collapse" data-parent="#faqs" id="r8">4moms has developed a strap fastener that attaches to the back of the MamaRoo or RockaRoo seat. This fastener will prevent the straps from dangling under the swing/rocker when not in use. To claim your strap fastener, please feel the requested form.</div>
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<div class="fq"><b class="question collapsed" data-target="#r9" data-toggle="collapse">How long will it take to receive my strap fastener?</b>

<div class="collapse" data-parent="#faqs" id="r9">From 2 to 4 weeks.</div>
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<div class="fq"><b class="question collapsed" data-target="#r10" data-toggle="collapse">Is the strap fastener free?</b>

<div class="collapse" data-parent="#faqs" id="r10">Yes. You will be sent the strap fastener, instructions for how to attach the strap fastener and a warning sticker free of charge.</div>
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<div class="fq"><b class="question collapsed" data-target="#r11" data-toggle="collapse">How do I attach the strap fastener to my MamaRoo or RockaRoo? </b>

<div class="collapse" data-parent="#faqs" id="r11">You will be provided with instructions on how to attach the strap fastener to your MamaRoo or RockaRoo with the kit. If you are still unsure of how to attach it or are having trouble attaching it, we kindly invite you to check the video linked in this page.</div>
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<div class="fq"><b class="question collapsed" data-target="#r12" data-toggle="collapse">Can I continue to use my MamaRoo or RockaRoo while I wait for my strap fastener to arrive? </b>

<div class="collapse" data-parent="#faqs" id="r12">Yes, the MamaRoo and/or RockaRoo can be used with babies up to 9kg or until they can sit up unassisted. This upgrade does not affect the intended use of the MamaRoo/RockaRoo. However, if you have an infant who can crawl, do not leave them unattended near the product or stow the product in a safe, inaccessible location until the strap fastener has been fitted.</div>
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<div class="fq"><b class="question collapsed" data-target="#r13" data-toggle="collapse">Do I need a strap fastener if I don&#39;t have any crawling children in my home?</b>

<div class="collapse" data-parent="#faqs" id="r13">Yes. We encourage all owners of the MamaRoo and RockaRoo to upgrade their product by ordering a strap fastener for your product(s) even if you don&#39;t have crawling children in the home.</div>
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<div class="fq"><b class="question collapsed" data-target="#r14" data-toggle="collapse">Am I able to return my affected MamaRoo or RockaRoo?</b>

<div class="collapse" data-parent="#faqs" id="r14">No. The free strap fastener is the easiest and quickest way to ensure that you can continue to enjoy the product you love, knowing that it continues to meet the highest international safety standards.</div>
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<div class="fq"><b class="question collapsed" data-target="#r15" data-toggle="collapse">I own multiple 4moms swings. Am I able to order more than one strap fastener?</b>

<div class="collapse" data-parent="#faqs" id="r15">Yes. If you own multiple swings, you can order multiple strap fasteners.</div>
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